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Why can’t you help me reset my son’s phone without us having access to a computer? We even went into your store and your genius Reps were useless!

How do I unlock (reset) my son’s iPhone when he forgot his password and has accidentally now locked himself out of his phone?!

iPhone 11, iOS 14

Posted on Jan 21, 2022 4:52 PM

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Posted on Jan 21, 2022 4:55 PM

You have to restore it through your computer. There is no option to this. Start here: https://support.apple.com/en-us/HT204306

3 replies

Why can’t you help me reset my son’s phone without us having access to a computer? We even went into your store and your genius Reps were useless!

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