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hi I have a Mac book air 13 and its not charging I even went and both a new charger, keeps showing the plug in symbol and lighting symbol

Mac book air 13 not charging bought a new charger


Posted on Jan 22, 2022 1:10 PM

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Question marked as Apple recommended

Were you able to utilize above reference article's details to see what could be done? Short of

an inspection by Genius at Apple Store. ~ Or AASP, where you may pay for a consultation?


• Genius Bar Reservation and Apple Support Options - Apple

https://www.apple.com/retail/geniusbar/


See options listed & to see what else, then maybe try this.

[ Get hardware help ] a direct link for further detail input.


The troubleshooting you could perform, ahead of contacting an Apple authorized service

or an Apple retail Genius, may be better spent; time wise. +Retail may have limited hours.


"Whether your Mac notebook with USB-C is in or out of warranty, you can bring it to an Apple Authorized Service Provider or Apple Store for evaluation. Be sure to bring your Mac, your USB-C power adapter, and any USB-C cables you use for charging."


There may be internal circuit or parts, that need trained skilled Apple tech's attention.


Posted on Jan 22, 2022 2:08 PM

1 reply
Question marked as Apple recommended

Jan 22, 2022 2:08 PM in response to kayley37

Were you able to utilize above reference article's details to see what could be done? Short of

an inspection by Genius at Apple Store. ~ Or AASP, where you may pay for a consultation?


• Genius Bar Reservation and Apple Support Options - Apple

https://www.apple.com/retail/geniusbar/


See options listed & to see what else, then maybe try this.

[ Get hardware help ] a direct link for further detail input.


The troubleshooting you could perform, ahead of contacting an Apple authorized service

or an Apple retail Genius, may be better spent; time wise. +Retail may have limited hours.


"Whether your Mac notebook with USB-C is in or out of warranty, you can bring it to an Apple Authorized Service Provider or Apple Store for evaluation. Be sure to bring your Mac, your USB-C power adapter, and any USB-C cables you use for charging."


There may be internal circuit or parts, that need trained skilled Apple tech's attention.


hi I have a Mac book air 13 and its not charging I even went and both a new charger, keeps showing the plug in symbol and lighting symbol

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