MacBook Air Cricut Design Space Error -18

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MacBook Air Cricut Design Space Error -18

Hello!

I am sure you may not be familiar with Cricut Design Space but what is happening is when I make my first cut and it finishes and I go to load my next mat into my Cricut machine my MacBook Air is disconnecting from my Cricut Machine and gives me an error -18. I have tried trouble shooting and talking directly to Cricut. I was told to try to use my iPad and I have no problems at all when I use my iPad but my MacBook Air will not stay connected to my Cricut machine. I have two Cricut Machines and have tried both and it is always the same. I have tried Googling and doing all the fixes everyone else has been doing and nothing is working, I tried clearing my cookies, uninstalling Design Space and reinstalling, forgetting my Cricut machines on bluetooth on my Mac and re adding them and I was told by Cricut that it is a problem with my MacBook Air. Is there any way anyone can help me with this issue? This used to work but the last few months I have been having this error and nothing I do helps. I hope this makes sense.

Posted on Jan 22, 2022 11:52 PM

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Answer 1

Top-ranking reply

John Galt

Level 10

155,228 points

Jan 29, 2022 6:40 PM in response to KaitlynnPaige

Try this, from Cricut's support pages: Design Space numbered error messages. Scroll down to the error you're encountering (-18). Follow those numbered steps. It seems you did that, got to Step 5, and contacting them didn't help either.

The next error (-21) "Clear your browser history, cache, and cookies" seems applicable:

Clear your browsing history in Safari on Mac - Apple Support

You may need to restart your Cricut machine, and maybe the Mac also.

See if that fixes it. If not, it's possible what Cricut said is actually correct. Bluetooth interference could be a factor: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support

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Answer 2

bailier

Community Specialist

Jan 24, 2022 7:50 AM in response to KaitlynnPaige

Hi KaitlynnPaige,

We see you're having an issue getting your Cricut hardware paired with your Mac. We would continue working with the manufacturer as you have been to resolve this. However, we'd also make sure that the macOS version you're running is compatible with the model you're using. Additionally you can try using a different user account on your Mac to see if the issue persists there as well. You can learn how to do that here: Set up users, guests, and groups on Mac

Take care.

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Answer 3

Jan 29, 2022 10:22 AM in response to roachaloca

I just un-installed all my design space software and installed it again and it seems to be working bluetooth now! YAY! I have tried to un-install and re-install a few different times and that never helped. Maybe there was a bug in the Cricut software that they noticed and fixed recently?

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Answer 4

Jan 27, 2022 7:23 PM in response to KaitlynnPaige

They told me to try to go back to an older software version but haven’t had a chance to see if it will work. Hopefully they can get it fixed soon bc I do most of my work on my laptop.

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Answer 5

Jan 29, 2022 9:02 AM in response to KaitlynnPaige

Mine did to until this latest update now I can’t get either to work. I’m off today so I’m going to try again and re download the newest software.

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Answer 6

Jan 27, 2022 2:35 PM in response to KaitlynnPaige

I am having this same issue. I can not use my maker 3 at all on my MacBook but am able to use it on iPad and phone. this is so frustrating. spent 3 hours working with Cricut support to resolve the issue and everything we tried just would not work. ugh

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Answer 7

Jan 27, 2022 5:35 PM in response to roachaloca

I am so happy I am not alone. I don’t know what is going on but I keep getting told it’s my MacBook so it’s frustrating.

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Answer 8

Jan 29, 2022 9:00 AM in response to bailier

My macOS version is compatible with my Cricut machines. I connected via USB and it worked that way but it will not do it though bluetooth and I am being told it is my Mac.

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Answer 9

Jan 29, 2022 11:26 AM in response to KaitlynnPaige

Oh thank goodness I’m waiting for my computer update so I’ll try that again for the probably 100th time 🤣

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Answer 10

Jan 29, 2022 7:17 PM in response to John Galt

Hi John,

I did attempt to try all the Cricut suggestions on the error 18 and 21 which still didn’t help me. I’ll look at the interference link that you posted though! Thank you!

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MacBook Air Cricut Design Space Error -18

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