my screen on my iphone xs isnt responding to my touch
ive tried reseting my phone but my screen on my xs is still not responsive.
iPhone XS
Apple Event: May 7th at 7 am PT
ive tried reseting my phone but my screen on my xs is still not responsive.
iPhone XS
Hi,
Sorry to hear you are having issues with touchscreen functionality on your iPhone.
I would recommend to force restart the device. If the touchscreen is unresponsive, majority of the time this can resolve your issue.
If this does not resolve your issue, you can also attempt to place the product in recovery mode to erase and restore via iTunes on a Mac or PC.
This will then erase and restore iPhone to factory settings, including removing the iOS currently installed. Once erased and restored, the iPhone then reinstalls the latest iOS.
If you are still experiencing the issue, I would recommend contacting Apple Support to determine available service options.
Based on the service request type, you would be eligible for a carry-in appointment at an ARS or AASP, as well as mail-in repair.
Hope this helps.
Hi,
Sorry to hear you are having issues with touchscreen functionality on your iPhone.
I would recommend to force restart the device. If the touchscreen is unresponsive, majority of the time this can resolve your issue.
If this does not resolve your issue, you can also attempt to place the product in recovery mode to erase and restore via iTunes on a Mac or PC.
This will then erase and restore iPhone to factory settings, including removing the iOS currently installed. Once erased and restored, the iPhone then reinstalls the latest iOS.
If you are still experiencing the issue, I would recommend contacting Apple Support to determine available service options.
Based on the service request type, you would be eligible for a carry-in appointment at an ARS or AASP, as well as mail-in repair.
Hope this helps.
my screen on my iphone xs isnt responding to my touch