adobe acrobat and new macbook pro

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Level 1

14 points

adobe acrobat and new macbook pro

HI: I splurged for a new Macbook pro, and so far, it has been a disappointment. It does NOT surf the web nearly as well as my "old reliable". THAT IS NOT WHY I WRITE.

THE PROBLEM: I can not activate my ADOBE ACROBAT. I purchased an entirely new ADOBE ACROBAT 2020 MAC. Downloaded it. Registered the serial number with Adobe. ALL TO NO AVAIL!!!!

When I try to use the product for which I paid hard-earned money, the "adobe acrobat activation manager" will NOT load.

I get this stupid blank box. SO What to do? NO ONE FROM ADOBE seems to care. Trust me, I plan to persist until I get better options. This is ridiculous. QUESTIONS:

Is anyone else experiencing difficulty with "activation" with a new MAC BOOK PRO?
Anyone have success with another PDF-option?

THANK YOU IN ADVANCE.

Posted on Jan 23, 2022 11:23 AM

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Answer 1

jlschmidt Author

Level 1

14 points

Jan 24, 2022 2:27 PM in response to melissa_m77

HI: I spent nearly an hour on the phone with Adobe this morning. So: basically, my issue was that Adobe Acrobat 2020 would not "activate" on my new MacBook Pro with the new chip.

The Adobe tech person had me install a download for Adobe Creative cloud, and he did some other tinkering -- and finally: the activation page loaded -- so that I can activate my software -- and actually use it.

Hopefully, this helps someone else

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Answer 2

Jan 24, 2022 12:22 PM in response to jlschmidt

Hi there jlschmidt,

Welcome to Apple Support Communities. We're happy to help with this trouble you're having on the MacBook Pro. Get started with the steps here:

If an app on your Mac stops responding, closes unexpectedly, or won’t open

Should this issue persist, get in touch with Apple Support for additional assistance:

Get Support

We hope this helps you.

Have a great day!

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adobe acrobat and new macbook pro

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