Robotic voice with Airpods Pro microphone on Macbook Pro

I have the same issue with the Airpods 3rd Gen, using the same peripheries (with MX Keys and Master), however when I use my Bose 700 there is no issue at all, I think apple might need to introduce an update to solve that since the issue seems to be only with Airpods

I have the same issue (robo voice) with the MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) and Mac OS Monterey ver. 12.3.1. and mouse Logitech MX Master 2S and AirPods Pro.

I strongly believe that the laptop for 3000+$ and AirPods Pro for 270$ should not have baby problems like this. Shame on Apple!

For instance, the same equipment works well from scratch with Dell or HP laptops.

P.S. turning off the mouse helps.

Same issue: MacBook Pro 2019 + MX Anywhere 3 for Mac + Air Pods Max = robo voice on mic

Definitely, a bug either with Logitech or Apple and should be fixed. All of the hardware involved is pretty expensive, so I'd expect more attention from both Apple and Logitech to the issue.

Good afternoon PepijnGriff,

Welcome to the Apple Support Communities!

It sounds like you are having issues with a robotic sound generated from the AirPods Pro mic on your MacBook Pro 13", and we'd like to help.

Have you tried unpairing the Bluetooth Logitech MX keyboard and mouse to see if that makes any difference with videochats?

Which software are you using for your video conferencing? If you use more than one (ie. FaceTime vs. Zoom), does the issue occur in every app?

You may need to reach out to Apple directly to address this issue:

Contact Apple for support and service

Take care.

Hi PepijnGriff,

Glad to see turning off the Logitech MX keyboard and mouse resolves the issue of the robotic voice for you. Let us know what happens if you unpair them and try a different mouse and keyboard. Would be helpful to know what your experience is using other video conferencing apps like FaceTime or Zoom as well. Hopefully you will be able to isolate what the root cause of this issue is. Keep us posted!

Enjoy your day!

My Airpods Pro actually fell within a group of Airpods that could be serviced via Apple for having audio issues. I send in my Airpods wondering if the service would help to clear up the robotic voice on recording and zoom calls etc. I was pretty disappointed when I got my Airpods back only to discover the robotic issue persisted. I'm so thankful I found this thread, because honestly, I never even thought to check for a conflict between the two devices (yes, yes, I know this should be standard issue resolve for two bluetooth devices lol). It's 2022 and I'm just out here thinking bluetooth conflicts are a thing of the past. Using the unifying USB along with my KVM is allowing me to finally use my Airpod Pros as a mic for zoom calls and other recordings if I so choose. Thank you @PepijnGriff for posting your workaround.

Same problem and it gets resolved if the Logitech MX Master 3 Mouse is turned off. MX Keys is still connected and then does not pose a problem.

Its not practical to turn off the mouse everytime there is a meeting on the Mac. Please resolve this asap.

I have just confirmed that I have the same issue. The issue only exists with my AirPods Pros and not my 2nd generation AirPods. Therefore, given that the issues seems isolated to use with the AirPods Pros, I think this is an issue that must be solved by Apple. $250 is a lot to waste. I'm on and off calls all day doing paired programming with junior devs so this simply won't work and I may just need to return these.

I've exact the same issue with my Airpods Max (and now Airpods Pro as well). It's been bugging me for a long time.

It started when I bought the Airpods Max last year. Sound via the Airpods Max mic is robotic. In Teams calls I switch to the Macbook Pro 2020 Mic.

Strange thing is that it used to work fine with Airpods Pro, but recently that changed.

I can confirm that when I switch off the Logitech MX the sound is fine. (Thanks @PepijnGriff !)

Somewhere along the way the bluetooth drivers possibly changed?

A fix would be very much appreciated :-)

Hello,

I have the same problem with AirPods, MacBook and Logitech mouse/keyboard connected via bluetooth. I have opened a ticket with both Logitech and Apple since last December but they are still investigating.

Will keep you posted if I reached something.

Nader Fathy

I'm am having the same issue with my M1 MacMini and my AirPod Max. It's exactly the same issue everyone is reporting in this thread and the same work around fixes the problem. But for me the USB unifying key is buggy and my mouse and keyboard aren't smooth. I now remember switching them to bluetooth awhile ago because of that problem and that was around the same time I started having a problem with the Airpods. I never thought of the issues being related.

I don't like that this thread says it's solved with a work around, I would rather it be marked as solved when it's actually fixed by Apple or Logitech.

How can we escalate it?

The reason I like Apple so much is that things "just work together". These issues brings me back to my Windows days.

I have the same problem with airpods 3rd generation and logitech mouse (mx anywhere3) and keyboard (k780). I would use logi dongle but mac decided to not have any USB-A ports, and i refuse to use an external dongle hanging from my macbook.

I have this problem, too. This seems to be a widespread issue, and there's another thread in Logitech support about it.

This is my setup:

2019 16" MBP running Monterey

AirPods Pro 2019

MX Master 3

MX Master Keys

My workaround is the Logitech unifying receiver, but since I have to use an adapter with it, it's not the low-profile solution that it was designed to be.

Hoping that Apple will work on this problem with Logitech.