You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Screen

What to do if top half of screen isn’t working and you can’t power it off

iPhone 11 Pro Max

Posted on Jan 23, 2022 4:02 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2022 4:17 PM

I’ll assume there is no protective case and no screen protective film installed here.


How to get it to shut down? It’ll shut off by itself when the battery is exhausted.


What to do? Use the Get Support link in the upper right of this webpage, and discuss your options with Apple.


You might be able to enable Reachability, which is an accessibility option on the Pro Max models. This allows you to swipe down off the bottom of the display, and drag the upper part of the display down to where you might be able to access the controls. If you can get Reachability enabled, which might be possible with Siri.


Reach the top of the iPhone screen with one hand - Apple Support

Use accessibility features with Siri on iPhone - Apple Support (CA)


But this iPhone needs a repair.

2 replies
Question marked as Top-ranking reply

Jan 23, 2022 4:17 PM in response to Bella-s

I’ll assume there is no protective case and no screen protective film installed here.


How to get it to shut down? It’ll shut off by itself when the battery is exhausted.


What to do? Use the Get Support link in the upper right of this webpage, and discuss your options with Apple.


You might be able to enable Reachability, which is an accessibility option on the Pro Max models. This allows you to swipe down off the bottom of the display, and drag the upper part of the display down to where you might be able to access the controls. If you can get Reachability enabled, which might be possible with Siri.


Reach the top of the iPhone screen with one hand - Apple Support

Use accessibility features with Siri on iPhone - Apple Support (CA)


But this iPhone needs a repair.

Screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.