When phone is plugged in using Carplay. Calls are routed to my Phonak hearing aids instead of car speakerphone.

Question

Level 1

10 points

When phone is plugged in using Carplay. Calls are routed to my Phonak hearing aids instead of car speakerphone.

Iphone 11. IOS 15.2.1. Paired with Phonak heading aids under bluetooth.

When riding in Chevy Car with Carplay cable connection to phone and streaming podcasts (Spotify), Sometimes incoming or outgoing phone calls are routed to my Phonak hearing aids instead of car speakerphone. I have not determined the root cause of this behavior yet. Anyone else having issues with this?

Any suggestions on a workaround to ignore streaming to hearing aids only when Carplay is active and phone is plugged into car?

iPhone 11

Posted on Jan 24, 2022 7:33 AM

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Answer 1

gordon5421 Author

Level 1

10 points

Jan 29, 2022 5:58 AM in response to rgilbert

Thanks for your inputs. In my case, my hearing aids are paired using the myPhonak hearing aid app. After these are paired, they show up as Bluetooth devices. I don't have any hearing devices listed in the Hearing Devices menu.

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Answer 2

rgilbert

Level 4

1,054 points

Jan 29, 2022 10:09 AM in response to gordon5421

I did find this link regarding setting the priority to car speakers over the hearing aids. See if this helps: https://product-support.phonak.com/s/article/Switching-from-Phonak-hearing-aids-to-the-car-speaker?language=en_US

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Answer 3

rgilbert

Level 4

1,054 points

Jan 27, 2022 1:13 PM in response to gordon5421

Check to see the option in Settings/Accessibility/Hearing Devices/Audio Routing and check to see the option For Call Audio and Media Audio. I leave mine set to Automatic.

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Answer 4

gordon5421 Author

Level 1

10 points

Feb 5, 2022 7:16 AM in response to rgilbert

I think this might have helped the behavior. I think it has still occurred a couple of times, but it has occurred less often now. Thanks.

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When phone is plugged in using Carplay. Calls are routed to my Phonak hearing aids instead of car speakerphone.

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