My AirpodPro microphone doesn't work

CurtMatt Said:

"My AirpodPro microphone doesn't work: My AirpodPro microphone doesn't work. It was an intermittent problem, now they don't work at all. I followed all published support suggestions about cleaning, reinstalling onto my phone- no joy."

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Two Things:

A. A Third-Party Brand?:

If they are not working, then maybe they are not officially from Apple?

Perform the Following:

1. Get: the Serial Number: Find the Serial Number of your AirPods - Apple Support
2. Enter: the Serial Number Here: Check Your Service and Support Coverage - Apple Support
3. If all shows up as an Apple Device, then you are set with that.

B. Provide Feedback:

It is best that you provide feedback on this is Apple.  Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is going on, and what needs to be fixed.

1. Go Here: Feedback - AirPods - Apple - Apple
2. Select: "Performance" for the "Feedback Type"
3. Comment: on when you came across this issue, and how you have troubleshot it thus far.
4. Proceed from there as necessary

CurtMatt Said:

"My AirpodPro microphone doesn't work: They were Apple AirPod Pros. I contacted Apple support, managed to snag a Genius Bar appointment same day. The tech did some diagnostics, then got me 2 new AirPods without issue, they were still under warranty."

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Great job troubleshooting!