Passcode
I cannot access my MacBook Pro because it is asking for a Passcode which I do not know.
MacBook Pro
I cannot access my MacBook Pro because it is asking for a Passcode which I do not know.
MacBook Pro
Yes, you did. In this case, that would be requesting a firmware password.
If you can't remember your firmware password, schedule an in-person service appointment with an Apple Store or Apple Authorized Service Provider. Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.
Ref: Set a firmware password on your Mac - Apple Support
Yes, you did. In this case, that would be requesting a firmware password.
If you can't remember your firmware password, schedule an in-person service appointment with an Apple Store or Apple Authorized Service Provider. Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.
Ref: Set a firmware password on your Mac - Apple Support
So, you don't know your user account password for this Mac ... correct?
If so, then see if this support article can help: If you forgotten your Mac login password - Apple Support
Passcode?
Where are you being asked to enter one:
At the Logon screen
Yes, that is correct
Ok, then follow the steps in the provided link.
Sorry, I think I miss directed you. It was actually in the Boot Up. They ask for a "Passcode" not a 'Password'. Thank you for your help.
Thank you for your help
You're very welcome. I hope you get it worked out.
Passcode