I am a subscriber to Apple One based in the Netherlands and the Apple TV

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Level 1

4 points

I am a subscriber to Apple One based in the Netherlands so I should have no problem accessing Apple TV+ on my apple TV (4k 1st Generation).

However when I open the TV App on the Apple TV and open the TV+ app it is just a blank screen?

The software is fully up to date.

(sorry if images are upside down, they simply don't want to upload the right way up...)

Posted on Jan 25, 2022 3:14 AM

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Answer 1

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Level 10

171,078 points

if it was me then I would

pull the plug on the appletv for 10sec and connect it once more
if after it booted it did not resolve it then I would try to power cycle the router aswell
if that did not help then I would try signing out of the appleID and power cycle it and reconnect with the appleID
if that did not help then I would for troubleshooting purposes bring it to a friends house and see if it acted the same on his/her network

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Answer 2

Try force-quitting the TV app, then launch the app again.

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