Iphone frozen

I have a apple iphone 13 pro max and I believe it updated last night and now my screen is locked. I can not open my phone or restart it. The force iphone restart steps does not work.

iPhone 13 Pro Max, iOS 15

Posted on Jan 25, 2022 6:37 AM

Reply
5 replies

Jan 25, 2022 6:40 AM in response to christiemulkey

Hello ~ Take a look here:


If your iPhone won't turn on or is frozen - Apple Support or try the option below:


Take a look at this excellent prior post by **Axel Foley**


**Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). **


~Katana-San~

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.