MBP 13 inch early 2015 randomly restarts

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MBP 13 inch early 2015 randomly restarts

After installing a 1TB SSD in my mates laptop swapping out the apple 128GB one, for him the machine sometimes randomly restarts. The SSD that I put in was a crucial P5, could this be that it takes time for the new SSD to adjust to the machine, or is this apple being a git again about using non apple stuff?

When my mates not being creative my mate does classes with clients so uses PowerPoint a lot. Has anyone else experienced this? I had something similar when I installed a new SSD on my MacBook Pro 15 late 2014, however mine would only restart when I closed the lid and reopened it.

I upgraded from Mojave to Catalina that fixed it, so I stayed on Catalina. However my friends MBP 13 early 2015 is on Monterey, from the time machine back up he had.

Do you think Monterey is the issue?

MacBook Pro Retina

Posted on Jan 25, 2022 8:06 AM

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Answer 1

Top-ranking reply

lllaass

Level 10

210,519 points

Jan 29, 2022 2:38 AM in response to Reel fishing 2

From the panic report it appears that the SSD may be the problem.

panic(** 2 caller Oxffffff7f9ae58231) : nvmer

IONVMeController.cpp:5320

The SSD is a NVME drive

Download and run this app so we can find more information about your installation.

https://etrecheck.com/upgrade

It shows what is launched and other information and is very useful in finding causes of problems. After you first launch the app make sure you check Enable full disk access in the box in lower left.

After running the app use the app's feature to paste to clipboard. Then paste it in the text box for a reply in this forum click on the addition text icon. This is because the normal reply text box limits how much you can type.

o personal identifiable information is contained if the app output. The app was written for a person who is contributor to these Apple Support Communities

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Answer 2

Jan 29, 2022 2:17 AM in response to lllaass

Problem Details and System Configuration

panic(** 2 caller Oxffffff7f9ae58231) : nvmer

IONVMeController.cpp:5320

"Fatal error occurred. CSTS=0Xffffffff US 1J=ox0 USI0]=ox2 VID-Oxffff DID=Oxffff

W Revision=P4CR311\n"@/AppleInternal/BuildRoot/Library/Caches/com.appie.xbs/Sources/IONWeFamily/IONVMeFamily-470.100.17/

Backtrace (CPU 2), Frame : Return Address

Oxffffff9139f53a40

Oxffffff801911c54d

Oxffffff9139f53a90

Oxffffff8019256c85

Oxffffff9139f53ad0

Oxffffff801924880e

Oxffffff9139f53620

: Oxffffff80190c2a40

Oxffffff9139f53b40

: Oxffffff801911bc17

Oxffffff9139f53c40 : Oxffffff801911c007

Oxffffff9139f53c90

oxffffff80198c0aec

Oxffffff9139f53d00

Oxffffff7f9ae58231

Oxffffff9139f53d20

Oxffffff7f9ae43362

Oxffffff9139f53€80

Oxffffff7f9ae431a9

Oxffffff9139f53ec0

: Oxffffff801915e525

Oxffffff9139853840 : Oxffffff801915e051

Oxffffff9139453fa0: Oxffffff80190c213e

Kernel Extensions in backtrace:

com.apple. iokit.IONVMeFamily(2.1)[90C19A9A-6AA7-3E22-957E-8ED4FCD42E43]@Oxffffff7f9ae35000->Oxffffff7f9ae77fff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[EED7DB64-E873-3F10-A9B1-7B00996FB6A91@Oxffffff7f99b87000

dependency: com.apple.iokit.IOPCIFamily(2.9)[E20147A5-BD1C-3D7E-82D6-58B02C6793461@@xffffff7f99d02000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[DF5E4C2D-86E4-3759-94A0-9FD6F9E9A4A81@@xffffff7f99f0a000

dependency: com.apple.iokit.I0StorageFamily(2.1)[5A25CA3A-2E83-35B7-88FC-FBZ40BAQAFFElCOxffffff7f99a65000

dependency: com.apple.iokit.IOReportFamily(47)(7422E267-E26E-3DEB-833E-89D5BCBFB7951@®xffffff7f99c30000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

19H1713

Kernel version:

Darwin Kernel Version 19.6.0: Thu Jan 13 01:26:33 PST 2022; root:xnu-6153.141.51~3/RELEASE_X86_64

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Answer 3

lllaass

Level 10

210,519 points

Jan 25, 2022 8:36 AM in response to Reel fishing 2

When you log in after the random restart is there a window that says your computer restarted because of a problem with two buttons. One says Report.

Open the Console app and see if you can find the report that was generated after a random restart.

Post/paste that here in the Additional Text box. Click on its icon

and paste in the window that opens.

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Answer 4

Jan 25, 2022 10:40 AM in response to lllaass

I will ask him and he was in the middle

of a PowerPoint with a full class, but I’ll ask him to click report next time and send me a screen shot at the end of the class.

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Answer 5

Jan 29, 2022 2:17 AM in response to lllaass

Copy and pasted log

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MBP 13 inch early 2015 randomly restarts

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