AIG Contact Information for Lost Device Claims

Hey there,


Has anyone actually had luck getting in contact with AIG persons for a claim in progress? I get bounced around in Apple Customer Service and then transferred to Assurant not AIG then back to Apple Care and those apparent Geniuses are lost....

Posted on Jan 26, 2022 9:01 AM

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Question marked as Top-ranking reply

Posted on Jan 26, 2022 9:54 AM

File a claim if you have AppleCare+ with Theft and Loss coverage - Apple Support


How to check the status of your claim

To check the status of your claim, you might need this information:

  • Your claim number or Apple dispatch ID
  • The serial number or IMEI of your iPhone
  • The purchase date of your AppleCare+ with Theft and Loss plan, which you can find at mysupport.apple.com



In the United States

To check the status of your claim, contact Assurant or AIG directly. Apple won't have information about the status of the claim.

If you purchased your AppleCare+ plan before September 15, 2020, contact Assurant:

If you purchased your AppleCare+ plan on or after September 15, 2020, contact AIG:


1 reply
Question marked as Top-ranking reply

Jan 26, 2022 9:54 AM in response to knghts50

File a claim if you have AppleCare+ with Theft and Loss coverage - Apple Support


How to check the status of your claim

To check the status of your claim, you might need this information:

  • Your claim number or Apple dispatch ID
  • The serial number or IMEI of your iPhone
  • The purchase date of your AppleCare+ with Theft and Loss plan, which you can find at mysupport.apple.com



In the United States

To check the status of your claim, contact Assurant or AIG directly. Apple won't have information about the status of the claim.

If you purchased your AppleCare+ plan before September 15, 2020, contact Assurant:

If you purchased your AppleCare+ plan on or after September 15, 2020, contact AIG:


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AIG Contact Information for Lost Device Claims

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