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User profile for user: jharps1
jharps1 Author
User level: Level 1
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Unable to reset HomePod Mini

Since updating to IOS 15.3 on my iPhone 11 Pro my HomeKit has stopped working and has somehow been reset. I have lost all my accessories and scenes that I had set up.


I have been able to set up one Apple TV 4K has a hub but I am unable to set up any HomePod Minis. They don't appear when I try adding an accessory. I have tried resetting a HomePod Mini using a) a connection direct to Macbook Pro and I get this message -" The HomePod software update server could not be contacted. An unknown error occurred (-39)."


I have also tried resetting by powering off, then on again waiting for a while screen so that I can reset. White screen does not appear - it just connects and works OK - so unable to reset.


I just want to set up my HomeKit again. Any advice to help me is much appreciated.


HomePod mini, 15

Posted on Jan 26, 2022 2:38 PM

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User profile for user: Si_Fe
Si_Fe
User level: Level 1
112 points

Posted on Jan 26, 2022 3:34 PM

I didn't have the same issue with the Home App but during the update to 4 x minis I got 1 disconnected and another that reported that there was a problem with the iCloud account. The disconnected one I just power recycled and it came back after about 5 minutes, the one with the account problem just resolved itself after opening the settings in the home app. It could be that as all 4 were trying to update at the same time?


Here is an article on manually resetting HomePod mini

HT208244

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User profile for user: Si_Fe
Si_Fe
User level: Level 1
112 points

Jan 26, 2022 3:34 PM in response to jharps1

I didn't have the same issue with the Home App but during the update to 4 x minis I got 1 disconnected and another that reported that there was a problem with the iCloud account. The disconnected one I just power recycled and it came back after about 5 minutes, the one with the account problem just resolved itself after opening the settings in the home app. It could be that as all 4 were trying to update at the same time?


Here is an article on manually resetting HomePod mini

HT208244

Reply
User profile for user: jharps1
jharps1 Author
User level: Level 1
10 points

Jan 26, 2022 5:31 PM in response to jharps1

OK - thanks for the responses so far. I have solved the problem of resetting my HomePod Minis and then setting them up in HomeKit.


I turned off my modem, then back on and I was able to reset the HomePods. Not sure why this worked but by breaking the internet connection it then enabled a reset on the HomePods.


It still remains a mystery as to why my HomeKit was reset after updating to IOS 15.3.

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Unable to reset HomePod Mini

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