Apple Music age verification issue

Question

Level 1

15 points

Apple Music age verification issue

I am Kobiljon, currently living in South Korea.

I have been a Spotify user for quite a while and now I am considering moving to Apple Music as it has lossless + hi-res audio, while Spotify has not yet released Spotify HiFi.

However, I am having trouble with age verification in Apple Music, while I have no age verification problems in other apps (e.g. Spotify, Youtube Music).

I have contacted my carrier (i.e. LG U+) to check the correctness of my personal information (age, full name, birthday, country, etc.) and confirmed that all my personal details are as supposed to be, and double/triple checked my entries in Apple Music with no success. I have tried various approaches on both my iPhone and MacBook Pro.

I have kindly referred to apple support team twice now in order to resolve the issue, but somehow ended up not resolved. I kindly ask to take a look at this issue (I can provide my details if necessary).

iPhone 12 Pro Max, iOS 15

Posted on Jan 27, 2022 8:30 AM

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Answer 1

Lindsay_B.

Community Specialist

Jan 29, 2022 8:24 AM in response to kevv96

Thank you for clarifying the issue, kevv96,

According to the information outlined in the Apple Support article Verify your age when you download or stream mature content in South Korea - Apple Support, you will be asked to verify your age once per year for Apple Music.

Please ensure you have followed the instructions in that article exactly as outlined, that you are using a valid South Korean phone number, and that you have the latest version of iOS installed on your device: Update your iPhone, iPad, or iPod touch - Apple Support.

If you still cannot verify your age after that, you will need to get back in touch with Apple Support directly. You can do that here: Get Support.

Best!

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Answer 2

Lindsay_B.

Community Specialist

Jan 28, 2022 10:29 AM in response to kevv96

Hey there, kevv96,

Thank you for visiting the Apple Support Communities. If we understand, you are not able to sign up for an Apple Music membership due to an issue with age verification. We are happy to help!

The first thing we would suggest if an age verification is preventing you from signing up is making sure the birthdate associated with your Apple ID is correct: Update the birth date associated with your Apple ID - Apple Support

If it is but you are still unable to sign up, see if there are any restrictions on your iOS device that may be preventing it: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

Should the issue still be unresolved after that, you will need to get back in touch with Apple Support directly. You can do that here: Get Support.

Have a great weekend.

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Answer 3

kevv96 Author

Level 1

15 points

Jan 28, 2022 11:13 PM in response to Lindsay_B.

Thank you for your kind reply,

I have already signed up for Apple Music, there's no problem with sign-up.

The problem is about listening to music that requires age verification in South Korea (e.g. Post Malone - Better Now).

Kind regards

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Apple Music age verification issue

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