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Email storage

We are thinking of not renewing our contract with BT, our broadband provider of many years. If we do, I understand we will lose our BT internet addresses and we have covered that eventuality but I don’t know what will happen to the old BT emails we have stored in various folders in Apple mail, on Our MacBooks, iPads and iPhones. Are these stored locally on the devices and so will remain accessible through mail once our contract expires or will they disappear?


MacBook Pro 15″, macOS 10.15

Posted on Jan 27, 2022 2:02 PM

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Posted on Jan 27, 2022 2:31 PM

With BT Mail, you are likely to be using IMAP email accounts. While your Apple devices have a local copy of your mail, this is a synchronised copy of the server.


Assuming that you have already arranged new email accounts via another provider and have configured these as IMAP accounts on your devices - if you intend to keep your email - and while you still have direct access - you would perhaps be well advised to move your mail messages to your new mail accounts archive folder. The process is straightforward:


Use mailboxes to organize email on your iPhone, iPad, or iPod touch - Apple Support


While you may be considering leaving BT Broadband, you appear to be able to retain your email accounts - although this will become a chargeable out-of-contract service.


https://www.bt.com/help/email/what-happens-to-my-email-address-when-my-bt-broadband-service-st


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3 replies
Question marked as Top-ranking reply

Jan 27, 2022 2:31 PM in response to Dunelmor

With BT Mail, you are likely to be using IMAP email accounts. While your Apple devices have a local copy of your mail, this is a synchronised copy of the server.


Assuming that you have already arranged new email accounts via another provider and have configured these as IMAP accounts on your devices - if you intend to keep your email - and while you still have direct access - you would perhaps be well advised to move your mail messages to your new mail accounts archive folder. The process is straightforward:


Use mailboxes to organize email on your iPhone, iPad, or iPod touch - Apple Support


While you may be considering leaving BT Broadband, you appear to be able to retain your email accounts - although this will become a chargeable out-of-contract service.


https://www.bt.com/help/email/what-happens-to-my-email-address-when-my-bt-broadband-service-st


Jan 27, 2022 3:53 PM in response to LotusPilot

Thanks for your helpful response. I now understand that we will lose our stored BT emails once we cancel our contract with them unless we do something about it. You are correct that for £7.50 per month on a rolling 30 day contract you can keep BT premium email with no broadband account but we are reluctant to do that unless there is no alternative. What I didn’t quite understand is how to move messages by creating new mailboxes and how this would store BT emails for future use once our account with BT ended. In Mail, I currently have 6 Mailboxes - 1xiCloud, 3xBT and 2 new Gmail inboxes, which I recently created because of our possible departure from BT. Within each Mailbox there are the standard folders, inbox, sent, junk etc but within the 3 BT Mailboxes I have added multiple other folders in which I store particular related emails that I want to keep permanently. It is how I move these to some permanent storage that I am not clear about.

Jan 27, 2022 4:09 PM in response to Dunelmor

I created a ‘BT Archive’ mailbox within the ‘Gmail’ mailbox as you suggested and then tried to move the contents of one of the folders in one of the BT mailboxes to it. However, I found that I could only move it to other folders within the same BT mailbox and found no way of moving it into any of the other 5 mailboxes.

Email storage

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