Big Sur 11.6.3 not transferring items from iMac to Thumb drive

Four days back I updated to Big Sur 11.6.2 and then today to 11.6.3.


In neither version will my computer complete a transfer from my iMac to a thumb drive of a .mov doc recently completed using my iMovie app. It starts the work, but about half way through (about 4GB) I get an error message saying the operation cannot be competed. The error message reads: "The operation can’t be completed because an unexpected error occurred (error code -1309)."" I am told this indicates a software problem. I have transferred older .mov docs and pdfs and pngs and m4as. Anyone else have a similar experience in transferring a .mov doc? Also I can move the .mov doc in question onto external hard drives. Thanks for any guidance. The iMac is a 27" 2019 3.6 GHz Intel Core i9 w 32 GB RAM and Radeon Pro 580X 8GB Graphics card.

iMac Line (2012 and Later)

Posted on Jan 28, 2022 5:13 PM

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Posted on Jan 28, 2022 6:51 PM

What file system is on the thumb drive? You cannot save a 4GB file onto a FAT file system. If you need to share the drive with a Windows system, then use Disk Utility to erase the thumb drive as GUID partition and exFAT. If you only need to use the thumb drive with macOS, then erase it as GUID partition and MacOS Extended (Journaled).


It is possible the file system on the thumb drive is damaged so you could try erasing the thumb drive to try transferring the file again. Try using another thumb drive. Unfortunately the quality of most thumb drives is very poor.


Keep in mind erasing the drive will destroy all data on the drive so make sure you have a backup of that data before erasing the drive.

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Jan 28, 2022 6:51 PM in response to pagates

What file system is on the thumb drive? You cannot save a 4GB file onto a FAT file system. If you need to share the drive with a Windows system, then use Disk Utility to erase the thumb drive as GUID partition and exFAT. If you only need to use the thumb drive with macOS, then erase it as GUID partition and MacOS Extended (Journaled).


It is possible the file system on the thumb drive is damaged so you could try erasing the thumb drive to try transferring the file again. Try using another thumb drive. Unfortunately the quality of most thumb drives is very poor.


Keep in mind erasing the drive will destroy all data on the drive so make sure you have a backup of that data before erasing the drive.

Jan 29, 2022 4:05 PM in response to pagates

Don't upgrade to Monterey to attempt to fix your issue. You will just be making the troubleshooting process that much more difficult since you will be introducing a completely new OS which may or may not be compatible with your third party apps and external devices. You should resolve the issue with Big Sur first. If you want to reinstall the OS, then reinstall Big Sur over top of itself so it does not introduce complicated unknowns into the equation. A reinstall of Big Sur over top of itself is much safer and if that does not fix the issue, then upgrading to Monterey is even less likely to help and may even introduce new problems. Some users are still reporting compatibility issues with some USB3 drives even after the 12.1 update.


What file system is on the USB stick?


What brand are the USB sticks? Are they all the same brand? If so, then they may all have a similar issue. Like I said before the quality of USB sticks is extremely poor plus Macs can be a bit particular about the drives they use. At work we had a USB stick that would work on one Mac, but not on another Mac. In fact, we had trouble erasing the USB stick on the other Mac which did not create the file system. In the end I figured out the USB stick did have some odd issue as it also had issues with booting some regular PCs. Using that USB stick on one Mac did not reveal any issue with it.


Have you tried using a different USB port?


Are you connecting the USB stick directly to the iMac or to a Keyboard or to a USB hub? Make sure to connect the USB stick directly to the iMac.


Also try erasing the USB stick using Disk Utility. Select the whole physical USB stick to erase instead of just the volume so that a new partition table is created as well. Within Disk Utility you may need to click "View" and select "Show All Devices" so that the physical USB stick appears on the left pane of Disk Utility. The physical drive will usually have the make & model of the drive listed which is the part you want to select (such as SanDisk Cruzer). Erase the whole physical drive as GUID partition and MacOS Extended (Journaled) if the drive will only be used with a Mac, otherwise erase the whole physical drive as GUID partition and exFAT if the drive will be shared with Windows.


Try disconnecting all external devices in case one of them is interfering.


It is also possible you have some third party software installed that is interfering with the normal operation of macOS. Typical causes of problems are usually due to anti-virus apps, cleaning apps, and third party security software. None of these types of apps are needed on a Mac and usually cause more problems than they solve plus they impact system performance. Try booting into Safe Mode to see if you can transfer the file. If Safe Mode works, then some third party app is most likely causing the problem (or perhaps an external device).


I highly recommend you have a good backup before proceeding any further.


You should always have frequent and regular backups of your computer and all external media which contains important & unique data.

Feb 2, 2022 1:12 PM in response to HWTech

Thanks for your thorough response. I have identified the problem, and it appears that you were on the right track. The configuration for all the relevant Thumb Drives is MS-DOS (FAT 32). It turns out the that configuration has a max size limit for any individual file of ~4GB. So erasing the drive and reconfiguring it will probably solve the problem. I have't tried it yet bc I've been busy upgrading. But at least I know now what the exact problem is.


To answer a few of your other questions/suggestions:

  1. Apple Support and I continued to work a few more times to correct the OS problems to no avail. They instructed me to upgrade to Monterey (12.2) with the problems uncorrected. I did so. It appears to have solved the other problems I was having comfortably. And so far the only difficulty I'm having is that I lost Dropbox. I knew that would happen, however, (one of the reasons I was hoping to hold off on the move). But I can easily live without it. I didn't lose anything in the process.
  2. I had tried connecting to the Mac directly as well as to a USB hub. No difference (but there wouldn't have been, given the actuality of the problem).
  3. I have both Time Machine and BackBlaze backups for my computer and peripheral HDs.


So again, thanks for your responses. And best wishes. For me now, I'm looking forward to working with Monterey 12.2



Jan 29, 2022 3:32 PM in response to HWTech

Thanks. Whatever file system is on the thumb drive(s actually, I had already tried 3 out) seems irrelevant since I was able to transfer other docs including other .movs onto the Thumb drive in question. I believe I have narrowed the problem down to my iMovie app in its current iteration. I even recreated the video in a new.mov doc with the same result of not being able to transfer it. I still wonder, however, whether all this has something to do with Big Sur which over the past week has daily created one problem after another after another. I'm trying to limp along through the weekend and will try upgrading to Monterey on Monday to find out if that helps.

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Big Sur 11.6.3 not transferring items from iMac to Thumb drive

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