Claxoldboy wrote:
Thanks. Sorry, but no luck. When I start with Command-R, it get this sequence:
1) Language choice
2) Network choice
3) Enter password for network
4) a revolving image of earth's globe with a countdown to "Starting Recovery."
5) I then get the macOS Utilities window. My cursor moves around but nothing responds to a click, including the bar at top. Frozen.
Again, I seem to have no start-up software.
You can always take it in and get help reinstalling if the standard method is failing as you describe
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
You have options if there is a second Mac available:
bootable USBinstaller
How to create a bootable installer for macOS - Apple Support
https://support.apple.com/en-us/HT201372
OR
Revive or restore an Intel-based Mac using Apple Configurator 2
https://support.apple.com/guide/apple-configurator-2/revive-or-restore-an-intel-based-mac-apdebea5be51/mac