The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My phone was driven over and crushed. Before sending back to insurance co I have to erase it. Went to iCloud.com chose the phone to erase. Now it says the phone will erase once it’s connected to internet. Of course it can’t connect so how else can I erase this!! Otherwise I have to pay a 500 fee. Thank you
iPhone 11 Pro Max, iOS 15
You cannot erase it unless the iPhone is operational. You have already discovered that. Contact the insurance company and ask them how you should proceed with the claim.
Axel F.
Erase iPhone
