You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My phone is not ringing

I just got my phone yesterday and I can’t get it to ring

iPhone SE, iOS 15

Posted on Jan 29, 2022 2:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 29, 2022 2:24 PM

Laprea48 Said:

"My phone is not ringing: I just got my phone yesterday and I can’t get it to ring"

-------


Troubleshooting iPhone's Stopped-Ringing:


Disable "Do Not Disturb":

Use Do Not Disturb on your iPhone, iPad, and iPod touch - Apple Support

3 replies

Jan 29, 2022 2:25 PM in response to Laprea48

FIRST: Are the missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • iOS 14 & older: Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • iOS 15: Go to Settings/Focus, and verify that all focus settings are disabled.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


Jan 29, 2022 2:27 PM in response to Laprea48

When you call your own number from another phone, then does your old phone ring? I ask because you may have the active cellular service SIM card still in your old phone and may need to switch it to your new phone so that the cellular service can be transferred to it. If you have already switched the SIM cards then read below:


  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Sideof your iPhone.
  2. Open Settings  Sounds & Haptics  Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Silence Unknown Callers is set to OFF. Open Settings  Phone  Silence Unknown Callers : Set this to OFF
  4. Make sure that a ringer sound is assigned. Open Settings  Sounds & Haptics  Ringtone : Ensure that a Ringtone is assigned here.
  5. Check to see that Do Not Disturb is set to OFF. Open Settings  Focus  Do Not Disturb : Set this to OFF
  6. If all of the above is OK on your iPhone then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and hold both the Volume Down button and the Sleep/Wake button at the same time. Continue to hold those buttons until the Apple logo appears, release both buttons. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

My phone is not ringing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.