can't transfer from old iPad to new iPad

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Level 1

9 points

can't transfer from old iPad to new iPad

We have a new iPad for our daughter. Trying to set it up but it says the old iPad needs iOS14 and the old one is only at 12.5. So it won't let us transfer the data. I cannot find an iCloud backup on the old iPad so can't do that either. Any suggestions?

iPad mini 6 Wi-Fi

Posted on Jan 29, 2022 5:10 PM

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Answer 1

Best reply

Axel Foley

Level 10

148,416 points

Jan 29, 2022 5:52 PM in response to Whales135-5

I am assuming that your old iPad cannot be updated beyond iOS 12.5.5. The reason I am asking is because if it were, then you would have updated it to iOS 14 and transferred the data to the new iPad.

Here are a few suggestions:

Can you create an iCloud Backup from your old iPad manually and then restore your new iPad from it? To create a manual iCloud backup , open Settings ➡️. Apple ID (Your Name at Top) ➡️ iCloud ➡️ ICloud Backup ➡️ Backup Now.
If you cannot or do not want to create an iCloud backup, then you can 👉 Create a backup on your computer (Mac or Windows PC with iTunes installed). You can then 👉 Restore your iPad from that computer backup.
If none of the above options are viable for you, then you can always setup the new iPad manually from scratch.

Axel F.

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Answer 2

Whales135-5 Author

Level 1

9 points

Jan 29, 2022 6:06 PM in response to Axel Foley

thanks so much for the reply. My daughter must have really messed this iPad up but I can't even see her Apple ID from settings. I can see it but it won't open when I click on it. Can't seem to access it either through iTunes on our computer. I think she'll just have to start fresh. Thanks for trying to help.

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Answer 3

Axel Foley

Level 10

148,416 points

Jan 29, 2022 6:39 PM in response to Whales135-5

You are welcome.

Axel F.

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can't transfer from old iPad to new iPad

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