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I keep getting this message after filling in the Apple payment method. I’ve been trying to pay my Apple Music for two days now. Please can someone help me?

iPad, iPadOS 14

Posted on Jan 29, 2022 11:52 PM

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Question marked as Best reply

Posted on Jan 31, 2022 8:21 AM

Hi lizel161,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with updating your payment information. We're happy to provide some information to assist.


If you previously saw a message that stated your payment was declined, we'd recommend starting with the steps here: If your payment method is declined in the App Store or iTunes Store


Should the issue continue, test the steps here: If you can't remove a payment method from your Apple ID


We'd also recommend connecting to Wi-Fi to test changing the payment. Connect to Wi-Fi on your iPhone, iPad, or iPod touch


Best!

1 reply
Question marked as Best reply

Jan 31, 2022 8:21 AM in response to lizel161

Hi lizel161,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with updating your payment information. We're happy to provide some information to assist.


If you previously saw a message that stated your payment was declined, we'd recommend starting with the steps here: If your payment method is declined in the App Store or iTunes Store


Should the issue continue, test the steps here: If you can't remove a payment method from your Apple ID


We'd also recommend connecting to Wi-Fi to test changing the payment. Connect to Wi-Fi on your iPhone, iPad, or iPod touch


Best!

I keep getting this message after filling in the Apple payment method. I’ve been trying to pay my Apple Music for two days now. Please can someone help me?

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