My videos won’t play ???
How do I get my videos to play ? A small icon appears in the bottom right corner it’s a circle with an exclamation mark inside the circle
iPhone 12, iOS 15
Question marked as
User profile for user:
Brandon_J_321
User level:
Community Specialist
Hello there BethJazz,
I understand you're unable to play videos on your iPhone, so let's see if the following information can help with that.
With the description you provided, it sounds like you may be using iCloud Photos on your device. If that is the case, this video hasn't downloaded to your device which could prevent it from playing.
First, let's check your iPhone storage to see if it may be low. If it is low, the information syncing from iCloud may be unavailable at times to prevent your storage from becoming full. For assistance with checking your iPhone storage, take a look at the following resource:
How to check the storage on your iPhone, iPad, and iPod touch
If you see that the iPhone storage is nearing capacity, use the recommendations of that resource to clear up some space. After clearing iPhone storage, you should be able to sync and download the video to view. If not, be sure you're connected to a known good Wi-Fi network to allow for the video to sync. In addition, check out the steps of the following resource to see if they are any help:
If you still can't view the video on your iPhone after checking storage and your network connection, Contact Apple Support to look into this with you in detail.
Have a great day!