Xarvin Said:
"earphone is discharged in the case: Hello. I have a problem: I bought airpods 3 (3rd generation) and one earpiece (left) explodes in the case to zero. The case is fully charged, the headphones are fully charged and not used, and after a few hours the left earphone is significantly discharged when connected to the bluetooth.[...]"
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Two Things:
I. Troubleshooting AirPods Power:
A. A Few Links to Visit:
B. Try the Following Tasks:
- Hold Down the Button on the case for about 15 seconds.
- Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)
- Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.
II. Contacting Apple Support
"[...]The problem is that I bought headphones in an official store through a friend in the USA, and now I live in Kazakhstan and I can’t bring it for testing, but the problem is there and I want to solve it somehow."
Chat Session:
As for being in a difference location, see if you can chat with Apple Support
Contacting Apple Elsewise:
Set Up a Chat Session:
You don't have to be in the USA to fix this. Try a chat session:
- Go to: support.apple.com
- Scroll Down to "Tell us how we can help"
- Select: Get Support
- Keep: selecting items until you get the chat option.
