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I am unable to install thé new iPadOS 15.3 on my iPad Air 2

What can i do?

iPad Air 2, iPadOS 13

Posted on Jan 30, 2022 9:10 AM

Reply
Question marked as Best reply

Posted on Jan 30, 2022 9:37 AM

Assuming you're trying to update your device wirelessly, and bearing in mind that to perform such a procedure you need to connect your device to a reliable and fast Wifi Network with Internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections are admitted, no Low Power Mode enabled, and I suggest that you keep the device plugged into power during the whole update process), read this support article:--> If your iPhone, iPad or iPod touch won’t update

Keep in mind that, depending on the available storage on your device and/or on your wifi network speed, it might take 30-60 minutes to complete the entire update process.


If the issue persists or if the iOS version currently running on your device is very old (if your product list is okay, your device is still iPadOS13, dated 2019), try to update it via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider):

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

1 reply
Question marked as Best reply

Jan 30, 2022 9:37 AM in response to katrien112

Assuming you're trying to update your device wirelessly, and bearing in mind that to perform such a procedure you need to connect your device to a reliable and fast Wifi Network with Internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections are admitted, no Low Power Mode enabled, and I suggest that you keep the device plugged into power during the whole update process), read this support article:--> If your iPhone, iPad or iPod touch won’t update

Keep in mind that, depending on the available storage on your device and/or on your wifi network speed, it might take 30-60 minutes to complete the entire update process.


If the issue persists or if the iOS version currently running on your device is very old (if your product list is okay, your device is still iPadOS13, dated 2019), try to update it via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider):

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

I am unable to install thé new iPadOS 15.3 on my iPad Air 2

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