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Macbook Apple Pay not working

All of a sudden I can't get Apple Pay to work on my MacBook Air. I've used it with no problems and have no idea why it stopped working. I've searched for an answer but can't find anything to help me. Any ideas would be appreciated. Thanks.


(I tried to do a software update, thinking it might solve the problem. I updated to Catalina 10.15.7 and now trying to use Apple Pay I get a weird window that says "double click the Power button". Well, there is no power button on my MacBook.)



Posted on Jan 31, 2022 6:38 PM

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Posted on Feb 1, 2022 7:24 AM

UPDATE: So I figured this out. For some reason, under Safari system preferences, under Privacy, "Allow Web Sites to Check for Apple Pay" was turned off. I have no idea why - up to now, I've used Apple Pay just fine and don't know how that got unchecked. So I turned that on.


The "double click the Power Button" was solved by upgrading to Monterey. It has a new feature now that requests you double click the Touch ID after it takes your fingerprint.


All works now. Just in case anyone else is having this issue.

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Question marked as Best reply

Feb 1, 2022 7:24 AM in response to PainterLady

UPDATE: So I figured this out. For some reason, under Safari system preferences, under Privacy, "Allow Web Sites to Check for Apple Pay" was turned off. I have no idea why - up to now, I've used Apple Pay just fine and don't know how that got unchecked. So I turned that on.


The "double click the Power Button" was solved by upgrading to Monterey. It has a new feature now that requests you double click the Touch ID after it takes your fingerprint.


All works now. Just in case anyone else is having this issue.

Jan 31, 2022 7:36 PM in response to PainterLady

Use Wallet & Apple Pay on Mac - Apple Support (IS)

Make purchases

  1. When checking out from an online store, click Apple Pay. If you have more than one card on file with Apple, you can choose which card to use. You can also enter a new shipping address and contact information.
  2. Place your finger on Touch ID to complete the purchase. If you haven’t set up Touch ID, you can tap the Pay button in the Touch Bar and enter your password. If your Mac doesn’t have a Touch Bar or you’re using a Mac with Apple silicon, you can double-tap Touch ID and enter your password.


Jan 31, 2022 7:58 PM in response to PainterLady

PainterLady Said:

"Macbook Apple Pay not working: All of a sudden I can't get Apple Pay to work on my MacBook Air. I've used it with no problems and have no idea why it stopped working.[...]"

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For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.


Apple Contact Info:

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Macbook Apple Pay not working

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