HELP: Turns off iPhone while listening to Apple Music

Hello Davide977,

We would like to see how we can help you with your iPhone powering off unexpectedly. Let's check the storage available for the device currently. Go to Settings > General > iPhone Storage, and let us know what it shows for available. Can you go to Settings > Battery > Battery Health, and let us know what it shows for maximum capacity? Does this happen when using any other app other than the Music app? Get back to us with these details, and we can go from there.

Cheers!

Hello Davide977,

Thank you for those screenshots. Does this happen with any song or only one specific song? Are the songs downloaded or streaming through your Apple Music membership? If you force restart your iPhone with the steps in this link, does the issue return? Force restart your iPhone

Cheers!

Hello Davide977,

Thank you for getting back to us with your results. The best thing to do at this time is to reach out to Apple directly at: Get Support

Cheers!