Returns

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Level 1

4 points

Returns

I purchased an iPad and an iPhone a little while back from Costco , then I had to travel to Lebanon and I got stuck there due to Covid restrictions which went beyond the return date for the items. I contacted Costco and they said you pass 90 days you need to call apple :::: and I called apple and they informed me that they will take back the items but with approval from you.

Thank you and hopefully this issue can be resolved. Any one can help me with it

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on Jan 31, 2022 7:04 PM

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Answer 1

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Axel Foley

Level 10

150,984 points

Jan 31, 2022 7:12 PM in response to khodr177

FYI: These are user-only forums. This is not Apple Support. if you need to contact Apple Support, then contact product and tech support: 👉 Contacting Apple for support and service including international calling numbers.

Axel F.

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Answer 2

Jan 31, 2022 7:26 PM in response to khodr177

Use the Get Support button at the top of this page to contact Apple

You bought devices from Costco, not Apple. Apple has a 14 day return policy on products purchased from them directly. You can try, but it's highly unlikely Apple is going to let you return products long after the return window, that you didn't even purchase from Apple.

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Answer 3

Axel Foley

Level 10

150,984 points

Jan 31, 2022 7:27 PM in response to khodr177

All I can offer is this link 👉 Contacting Apple for support and service for Apple Support. You may ask Apple if it has an email address where you can write.

Axel F.

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Answer 4

khodr177 Author

Level 1

4 points

Jan 31, 2022 7:20 PM in response to Axel Foley

I called Apple and few times each time I talk to someone tells me deferent answer I need the email address so I can sent them what’s happened with me

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Returns

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