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Unable to add money to account or purchase gift

I tried to add money to my account and send a gift to someone else and received the following message “your purchase could not be completed - contact iTunes Store Support to complete this transaction.” Can you please advise how I can complete my transaction. Thanks

iPhone 8 Plus, iOS 15

Posted on Jan 31, 2022 10:18 PM

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Posted on Jan 31, 2022 10:20 PM

Hello,

You should to do as the message says and contact iTunes Support. You can find them here,


https://support.apple.com/itunes


I hope your issue gets resolved soon,


Jason

1 reply

Unable to add money to account or purchase gift

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