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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My Apple Pencil is brand new and out of the box, I hooked it to my brand new iPad Air and it showed that it was connected and charged 100% but it doesn’t respond to the iPad at all. Nothing is working other than it being connected. I have tried updating my iPad, restarting my iPad, disconnecting and reconnecting Bluetooth, and tightening my tip. What can I do to get this fixed?
iPad Air 3 WiFi, Cellular
You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment and bring both your Apple iPad and Pencil to be diagnosed and options presented you.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair and Device Performance support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
Best of Luck to You!
You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment and bring both your Apple iPad and Pencil to be diagnosed and options presented you.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair and Device Performance support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
Best of Luck to You!
Why isn’t my Apple Pencil working?
