Can you return opened AirPods to Apple (UK)?

jasonrose98 Said:

"Can you return opened AirPods to Apple (UK)?: [...]If I ordered a pair from the Apple store online, can I return the opened AirPods for a full refund if they don't fit me properly? I know Apple has the 14 day returns policy, but am not sure whether it will apply to opened products.[...]"

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Ask About Returning Via Mail:

Contact Apple, requesting that they send you a box to return these in via mail. They may or may not do so. With COVID, however, I would expect them to be a little more understanding about not being able to get into the Apple Store quickly being an issue, when it comes to making a return on time.

Apple Support Contact Info:

• Contact Us - Choose Locations
• Proceed from there as necessary

Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Using a Trade-In Kit:

You'd use the prepaid send-in kit they send you. It has a prepaid sticker included with it. Go Here: Apple Trade in - Apple Support

it should apply to open items as long as they're not damaged and were purchased from Apple.