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User profile for user: Anda79
Anda79 Author
User level: Level 1
4 points

AirPods disconnecting

I am using AirPods Pro and they are disconnecting while I am using them. This has been going on for a couple weeks now and I have tried everything I know of to fix it. My daughter has the same issue. Can someone help us?

iPhone 13 Pro Max

Posted on Feb 2, 2022 8:05 AM

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Question marked as Top-ranking reply
User profile for user: TheLittles
TheLittles
User level: Level 10
195,711 points

Posted on Feb 2, 2022 1:18 PM

Anda79 Said:

"AirPods disconnecting: I am using AirPods Pro and they are disconnecting while I am using them. This has been going on for a couple weeks now and I have tried everything I know of to fix it. My daughter has the same issue. Can someone help us?"

-------


Two Thoughts:


A. Troubleshoot the iPhone's Bluetooth:


B. Verifying a Genuine Device:

  1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
  2. Enter the Serial Number here: https://checkcoverage.apple.com/.
  3. View the Results: If all shows up as an AirPod, then you are fine. If not, then these are fake, and that is likely why you are getting the issue of connectivity.
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1 reply
Question marked as Top-ranking reply
User profile for user: TheLittles
TheLittles
User level: Level 10
195,711 points

Feb 2, 2022 1:18 PM in response to Anda79

Anda79 Said:

"AirPods disconnecting: I am using AirPods Pro and they are disconnecting while I am using them. This has been going on for a couple weeks now and I have tried everything I know of to fix it. My daughter has the same issue. Can someone help us?"

-------


Two Thoughts:


A. Troubleshoot the iPhone's Bluetooth:


B. Verifying a Genuine Device:

  1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
  2. Enter the Serial Number here: https://checkcoverage.apple.com/.
  3. View the Results: If all shows up as an AirPod, then you are fine. If not, then these are fake, and that is likely why you are getting the issue of connectivity.
Reply

AirPods disconnecting

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