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salabaster Author

Level 1

12 points

iPhone stuck on "Preparing Update"

iPhone 13 won’t update to 15.3. Stuck on preparing update

[Re-Titled by Moderator]

iPhone 5s, iOS 12

Posted on Feb 2, 2022 10:21 AM

Top-ranking reply

Owen_1001

Level 4

2,031 points

Posted on Feb 2, 2022 10:28 AM

Try the following:

1) Restart your iPhone, turn it back on, and retry the update.

2) Check your iPhone storage and see if it is low (see here for storage optimization: https://support.apple.com/en-us/HT201656, also delete any unneeded apps, downloaded movies, shows, or music if needed).

3) Backup your phone, reset iPhone to factory settings, and then set it back up with the iCloud backup + update the phone during the setup process.

See if any of these work for you.

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iPhone stuck on "Preparing Update"

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