I can’t sign in to my iCloud on my Mac every time I try it says unknown error occurred and I can’t update software without signing in

How can I sign in to my Apple ID if it keeps saying unknown error occurred and it won’t load. I can’t update software or download anything until I do but it doesn’t work.

MacBook Air (2020 or later)

Posted on Feb 2, 2022 10:57 AM

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2 replies

Feb 2, 2022 5:44 PM in response to evelin231

Are you running any anti - virus programs? Using a VPN?


If the Safe Mode doesn't work, try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 

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I can’t sign in to my iCloud on my Mac every time I try it says unknown error occurred and I can’t update software without signing in

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