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Hi Apple and SimplyPiano (Joytunes),
Why did I pay $149.90/ a year until 1/25/2023, Joytunes charged me 1 more times. So do they double charge me?
Linda Nguyen
iPad, iPadOS 15
We aren’t Apple. We’re other users, like you. We can’t access your Apple ID or your subscriptions.
You can access and cancel subscriptions: How to cancel a subscription from Apple - Apple Support
If there’s been a double charge, use the Get Support link in the upper right, and discuss this directly with Apple.
We aren’t Apple. We’re other users, like you. We can’t access your Apple ID or your subscriptions.
You can access and cancel subscriptions: How to cancel a subscription from Apple - Apple Support
If there’s been a double charge, use the Get Support link in the upper right, and discuss this directly with Apple.
Simply Piano ( Joytunes) please fix the problem you double charged me $149.90.
I am an only person learning Piano, not my husband.
I only use his IPad for seeing better.
Apple Music charged me $149.90 already on 1/25/2022. Joytunes should remove your charge $149.99 1 more time.
I am very upset!
Thanks.
Sincerely,
Linda Nguyen
Hi Linda, I'm so sorry to hear this happened 😔
Can you get in touch with the support team through the app so that we can identify your subscription?
Click on Settings, then 'Have a Question' and one of the team members will answer within minutes to help you resolve that right away!
I’m experiencing the same issue, charged twice for annual subscription by Apple and Joytunes. I can request refund from Apple, but how to get refund from Joytunes
Hi Xiaojie!
So sorry to hear that! Get in touch with us through the app?
Make sure to click on Settings, then 'Have a Question' and one of our friendly folks will be helping you in minutes!
Apple charged me $149.90/ a year, why do Joytunes charged me 1 more time. Can you fix this problem?
