I tried entering the recovery key on my MacBook Pro but it wouldn’t allow me to enter the last 4 digits. What do I do? And is the recovery key from my iPad the same for my computer?

Mandystar3382 wrote:

My husband is locked out of his MacBook Pro because he needed a recovery key. We called Apple support today and got a recovery key from his iPad but when I tried entering it on the Mac, it wouldn’t let me type the last 4 digits. Any suggestions?

How do I unlock my Mac?

After you locate your Mac, you can unlock it with your passcode on iCloud.com. (https://www.icloud.com) .Make sure to use the passcode that you created when you locked it with Find My, not your device passcode.

Here's how to see the passcode that you used to lock your Mac:

Sign in to icloud.com/find.  (https://www.icloud.com/find)

Select your Mac from the Devices menu. 

Select Unlock. After you follow the steps to verify your identity, you'll see the passcode that you need to unlock your Mac.

You can look up your passcode for a limited time. 

If you forget your passcode or can't verify your identity to see it, take your Mac to an Apple Authorized Service Provider (https://locate.apple.com/?apt_Flag=true) along with your proof of purchase.