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geurson Author

Level 1

5 points

Locked out of Apple account

I can’t update my apps, download/purchase music from my App Store, how do i resolve this issue?

iPhone 6s Plus, iOS 12

Posted on Feb 2, 2022 10:57 PM

Top-ranking reply

Ingo2711

Level 9

73,827 points

Posted on Feb 2, 2022 11:21 PM

Has your account beeb disabled? Contact Apple Support about that, only they can help in this situation:

...

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

...

copied from: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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