Apple Music Keeps Asking me to Verify Age even I am not playing age-restricted music

Question

Level 1

5 points

Apple Music Keeps Asking me to Verify Age even I am not playing age-restricted music

I was playing music with my Apple Music on my MacBook Pro, and it does operate well while I am playing my own-built playlist which is in my Library. But when I try to play some music after searching or on 'Listen Now' section, it just keeps asking me to verify my age even I am not playing non-age-restricted music. But I am can play the music which I tried to play the music after moving it into Library. This problem is making me so distracting! Did the regulation changed? I was allowed to play them...

I am under 19 in legal age, so I can't verify that I am 19 or older. So please help me

MacBook Pro (2020 and later)

Posted on Feb 3, 2022 3:17 AM

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Answer 1

MVegas21

Community Specialist

Feb 4, 2022 6:45 AM in response to notopwn

Welcome to the Apple Support Communities, notopwn.

We understand that you're repeatedly being prompted to verify your age when listening to Apple Music. Let's see how we can help. Does this article fit what you're experiencing: Verify your age when you download or stream mature content in South Korea? If so, you must verify that you're at least legally 19 years old to download or stream mature content though Apple services.

If the article doesn't apply to your situation, reply to this message.

Best regards.

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Answer 2

su0i

Level 1

8 points

Apr 1, 2022 7:36 AM in response to BenjaminK07

I just had the same problem on my macbook 14

I was about to give up but I tried one more thing. I signed out of my apple music account on my macbook and the age verification doesn't come up now... I can now listen to all the songs that do not need age verification.

I hope this works for you guys too

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Answer 3

Apr 26, 2022 4:17 AM in response to notopwn

hey, did you find out how to fix it? I think I just made it. Just logout your apple ID from your mac, and login again 🤣 It was a simple prob

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Answer 4

MVegas21

Community Specialist

Feb 9, 2022 1:24 PM in response to notopwn

notopwn,

Thanks for the reply. The best step would be to reach out to Apple Support for further assistance. They can be contacted here: Get Support, or by calling the most applicable phone number from this list: Contact Apple for support and service.

Take care.

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Answer 5

May 26, 2022 6:34 PM in response to BenjaminK07

me too, I am also from south korea, and I keep getting age restriction windows even when the music I am playing isnt explicit content. however, I kind of found a way to end this problem. If you restart your mac enough times, this problem goes away-but that is also temporary. If you restart your mac again, this problem appears again. but at least you wont have to deal with this problem for a while.

in conclusion, I suggest shutting your mac off and turning it back on.

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Answer 6

jaemin22

Level 1

8 points

Apr 28, 2022 8:14 PM in response to notopwn

I have got the same issue before, and now it was solved.

(Music app made me verify my age but I couldn't because of an unknown issue.)

So I deauthorized my computer and re-authorized it, then I could verify my age and the issue was solved.

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Answer 7

notopwn Author

Level 1

5 points

Mar 15, 2022 4:32 AM in response to BenjaminK07

Jesus, It was waste of time. I spend an hour to find what the problem is, and received a message that they can't resolve the problem. I was even on the phone to call the senior advisor but it was an absolute waste of time.

they told me to play the music by moving the music to my playlist. I don't understand. they says it's restriction which based on my region. 💩

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Answer 8

notopwn Author

Level 1

5 points

Feb 9, 2022 1:16 PM in response to MVegas21

I don't think my case is related to this article; I was able to listen to the music while searching abroad in Apple Music but now it isn't it just keep asking me to verify my age even I am trying to play non-mature music. But I can play the music which I tried to play on searching section when I moved it to my library. In my Library, it is play-able but it isn't when I was searching abroad.

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Answer 9

notopwn Author

Level 1

5 points

Mar 15, 2022 3:13 AM in response to BenjaminK07

no I couldn't solve the problem. When I contacted Apple support, they rejected my case because I was using beta-released version MacOS at the time. So now, the official MacOS 12.3 released, so I am going to contact Apple Support again. I will let you know if I solve the problem.

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