Security Lockout on iPhone

My iPhone says "Security Lockout" and won't let me enter a password to get in; how do I open my phone without erasing it?

iPhone XR, iOS 15

Posted on Feb 3, 2022 2:44 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2022 2:55 PM

That can happen if there are too many passcode attempts. It will actually delay when the next passcode attempt can be made, increasing the interval after a few times. Eventually it will say security lockout, and no longer give an option to enter a passcode. The only way it's ever coming back again is if it gets erased and the Apple ID credentials are entered.


I've heard of a few of these (especially iPhone Unavailable) especially with malfunctioning touchscreens where it's just randomly entering the passcode without human input. If you don't have the option to enter the passcode after waiting, it's probably not coming back and the best you can hope for is to erase and recover from a backup.

63 replies

Aug 19, 2022 6:18 AM in response to MegaNUT721

MegaNUT721 wrote:

Yeah this is the exact reason I'm switching to android. Do you not think it's illogical how you have to enter your apple id password to reset the phone? Why not enter your apple id passcode to unlock the phone?

No, I don't think it's dumb at all. When Apple introduced Activation Lock, thefts of iOS devices feel by as much as 40% in some areas. Both consumers and law enforcement had been begging, for years, that Apple do something to help cut down on theft.

Sep 9, 2022 9:39 PM in response to aparnadas

I put my phone in my Spibelt to take a run. Finished my run and found that I was locked out of my phone for 48min. Restarted my phone and it brought up another screen saying that I could erase my phone or wait 55min. After about 20min of waiting, it still said 55min more so I shut off my phone as I made my way back home. Turned it back on after 45min or so and it said that I had to wait an hour. Thanks Apple, I missed both a video meeting and a call that I really needed to be on.

Oct 1, 2022 3:40 PM in response to aparnadas

The security lockout is a nightmare! I get why they have it- but I wish there was a workaround for the legit owner who made the mistake of having a phone in the pocket for an hour and didn’t know it exceeded the number of available tries without my even knowing it!!!

ugh!!! Had to erase my phone and reload from the cloud backup losing some valuable things that I had been working on during the day (I auto backup each night).

What a nightmare!!!!! The cloud backup takes hours!!!!!

Nov 13, 2022 3:43 PM in response to aparnadas

Woke up this am and used my iPhone 14 Pro Max which was working fine. Fell back to sleep and when I woke up an hour later with it next to me, it indicated my passcode was incorrect. 6 failed attempts later using the same passcode I’ve been using for years, my phone is in security lockout and I’ve no option Apple tells me but to erase. Outrageous that whatever malfunction my 2 month old phone made on its own fugue state means I’m poised to lose certain data I elected not to store in the cloud for my own privacy reasons (my notes that I defaulted in settings to “on my phone”). I don’t see much point in entering the same correct passcode my phone is incorrectly denying every three hours until I alienate my entire household with bouts of unnecessary rage and yet I’m poised to lose my most valuable data. Apple needs an appropriate security answer to these loopholes because I was already on the fence to becoming an android a****** when I once again stood by what I know and what I know is Apple is in fact the antithesis of security. The definition of insanity is repeating the same behavior over and over again and expecting different results and here I am hoping my device will fix itself every three hours…

Dec 1, 2022 1:59 PM in response to peregrineguy

Hello ~ If that were the case I would rid myself of my iPhone immediately and go back to using a landline. That’s exactly why I have an Apple iPhone. I backup my iPhone every single night and keep careful attention to making sure it’s done. I keep my device updated and locked. I do my part and Apple certainly does theirs. I agree with Mr. Finch it’s outrageous to blame Apple.


~Katana-San~



Jan 2, 2023 8:43 PM in response to aparnadas

If anyone knows how to get in the iPhone on lockout please help I have photos on there I need of my father whom passed my granddaughter kept playing with the camera and somehow locked me out I’m assuming touching the numbers on the keypad because she just smirked when I asked she’s 5 it’s my own fault for leaving it out so I deserve the smirk

Jan 3, 2023 7:15 AM in response to Max905

There are many ways of preserving photos and videos. Did you do any of these?


  • emailed, texted or messaged the photos to friends or family
  • iCloud photo sync
  • Manual iCloud backup
  • Automatic nightly iCloud backup
  • iTunes backup
  • Transfer your photos to your computer via USB cable
  • Apple Photo Stream
  • Sync to Google Photos
  • Sync to some other photo archiving service such as Shutterfly
  • Sync to Dropbox
  • Sync to box.com
  • Sync to Microsoft OneDrive
  • Sync to Amazon Photos
  • back up to Livedrive
  • Backup to any other backup or archiving service


A final option is if you synced your photos to iCloud, you have a Mac, and you use Time Machine to back up your Mac automatically, you can open Time Machine and restore the photo library to an earlier date. To do this on your Mac open Finder, then click on Pictures in the sidebar and launch Time Machine. Go to a time before the photos were deleted and restore

Photos Library.photoslibrary. (If you had ever changed the name of the photo library restore that file instead).


If the answer is no to all of the above your photos are gone forever.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Security Lockout on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.