User profile for user: King_Penguin King_Penguin User level: Level 10 334,282 points Feb 4, 2022 12:55 AM in response to sawaddee02 If you haven't already done so follow the instructions on your screenshot and contact iTunes Support - these are user forums, not iTunes Support, not that website Show more Less Upvote if this is a helpful reply Downvote if this reply isn’t helpful Reply Link