Password not accepted even though correct

Continual requests to reset password, even though correct on iPad 12.9 Pro 5th generation



iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell

Posted on Feb 4, 2022 10:29 AM

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Question marked as Top-ranking reply

Posted on Feb 5, 2022 5:11 PM

JEANNIEK1,


Your email password and passcode are two different passwords on your device. Go to your web browser and try to log in in to your email and make sure the password is accepted. Be sure you're running the software version in Settings > General > Software Update. If you're constantly ebbing requested for your email password, remove the email account from Settings and then add the email account again.


Settings > Mail > Accounts > [affected account] > Delete Account. Then add your account again. Add an email account to your iPhone, iPad, or iPod touch.


Regards.

4 replies
Question marked as Top-ranking reply

Feb 5, 2022 5:11 PM in response to JEANNIEK1

JEANNIEK1,


Your email password and passcode are two different passwords on your device. Go to your web browser and try to log in in to your email and make sure the password is accepted. Be sure you're running the software version in Settings > General > Software Update. If you're constantly ebbing requested for your email password, remove the email account from Settings and then add the email account again.


Settings > Mail > Accounts > [affected account] > Delete Account. Then add your account again. Add an email account to your iPhone, iPad, or iPod touch.


Regards.

Feb 5, 2022 11:58 AM in response to ASTRO24

I was assisting 2 friends set up their new iPads, and they entered a password and even wrote it down, but it took 8 to 10 tries by resetting and trying before it was accepted.


i have the same ipad 12.9 pro, and it continues to say my password is wrong for 3 or 4 of my email accounts. I don’t reset the password but I shut It down and reboot and then it accepts password. Alot of problems since update.

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Password not accepted even though correct

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