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How do I set up voicemail without a "set up voicemail" button?

I've Googled. Basically, I'm trying to do this for Mom who can't figure out her voicemail set-up. I don't know how she got here, but there's no voicemail. If I call, I receive the message that there's no voicemail set up.


Ok. I'll set it up for her.


Or not, as nothing seems to align with any of the "how to" instructions online. She may actually be correct this time when she says "it won't let me" log in or do this set up.




Call VM. Should be easy, right?




This is the perpetual, silent screen. No voice, no capacity to enable speaker, it just calls the silent void, forever...


Or:




Occasionally this error screen is the outcome of hitting the "call voicemail" button.



Checked her updates. None pending.

Turned the phone on/off, no fix there.


The carrier, Consumer Cellular, walkthrough wants me to hit a "greeting" button. As you can see above, there isn't one.


I've never had an issue setting up my own voicemail on any of my iphones since inception. How do I get this voicemail going?








iPhone 7 Plus

Posted on Feb 4, 2022 12:28 PM

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Posted on Feb 12, 2022 6:23 PM

I also have Consumer Cellular. I just switched from an Android phone to an iPhone 7 and I had the same problem with my voicemail. I had to call Consumer Cellular and have them reset my voicemail. Then I was able to get the "Set up voicemail" screen on my iPhone.

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Feb 12, 2022 6:23 PM in response to Dorina23

I also have Consumer Cellular. I just switched from an Android phone to an iPhone 7 and I had the same problem with my voicemail. I had to call Consumer Cellular and have them reset my voicemail. Then I was able to get the "Set up voicemail" screen on my iPhone.

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Feb 4, 2022 1:05 PM in response to Dorina23

See this Apple article: Check your voicemail on iPhone

https://support.apple.com/en-au/guide/iphone/iph3c99490e/ios


Carrier voicemail:

Which number your voicemail box is, that’s depending on your provider, check via Google or contact your provider.

Call the voicemai box xxxx1 to turn on your voicemail. You can turn off your voicemail by calling xxxx0.


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How do I set up voicemail without a "set up voicemail" button?

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