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I bought a used apple iPhone 6 and it has an account from the previous owner what do I do I just found it

i bought iPhone 6 used and just found an account from previous owner

Posted on Feb 5, 2022 2:58 AM

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Question marked as Best reply

Posted on Feb 5, 2022 3:01 AM

That's bad.

If that iPhone has "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

5 replies
Question marked as Best reply

Feb 5, 2022 3:01 AM in response to andreaposey

That's bad.

If that iPhone has "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

I bought a used apple iPhone 6 and it has an account from the previous owner what do I do I just found it

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