You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I bought a used apple iPhone 6 and it has an account from the previous owner what do I do I just found it

i bought iPhone 6 used and just found an account from previous owner

Posted on Feb 5, 2022 2:58 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2022 3:01 AM

That's bad.

If that iPhone has "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

5 replies
Question marked as Top-ranking reply

Feb 5, 2022 3:01 AM in response to andreaposey

That's bad.

If that iPhone has "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

I bought a used apple iPhone 6 and it has an account from the previous owner what do I do I just found it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.