I cant recover my backup and my Apple ID security anwsers

Question

Niloofar.97 Author

Level 1

4 points

I cant recover my backup and my Apple ID security anwsers

Hi

I have 2 problems, and ask you to please help me.

First:

I backed up of my whatsApp chat history in my iCloud.

When I install whtsApp again, don't show the restore chat button and also I can't restore my back up in the iPhone setting.

Second:

My apple id is active on my iPhone but when I want to login to manage apple ID page (https://appleid.apple.com/#!&page=signin) to restore my whatsApp chat history, after I enter my apple id & password, It request me to answer the security questions. but they are different from the questions I select at apple id creation. When I want to recover them in https://iforgot.apple.com/password/verify/appleid, it shows an error I'll sent you attachment "error.jpg".

I have a screenshot of my security questions in apple site. I'll send it to "appleid me.jpg".

Thanks...

[Edited by Moderator]

iPhone 13 Pro, iOS 15

Posted on Feb 5, 2022 7:00 AM

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Answer 1

Feb 6, 2022 8:26 AM in response to Niloofar.97

Hello Niloofar.97,

From your post it appears you have two issues you are dealing with.

The first one involves restoring your WhatsApp backup. Since this is not an Apple product, we would suggest that you start here: WhatsApp Help Center - Can’t create or restore an iCloud backup

For your second issue, not being able to change the security questions associated with your Apple ID, we would suggest you set up two-step verification or two-factor verification. Both of these provide a greater level of security.

Information about the Apple ID security questions is available here. It also includes links on how to increase the security of your Apple ID: About Apple ID security questions - Apple Support

Cheers.

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Answer 2

ryane77

Community Specialist

Feb 6, 2022 1:10 PM in response to Niloofar.97

Hello Niloofar.97,

If you are not able to reset the password or change the security type, the next step would be to Contact - Official Apple Support.

You can also use this list to call the support located in the region closest to you: Contact Apple for support and service - Apple Support

Have a good day.

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Answer 3

Niloofar.97 Author

Level 1

4 points

Feb 6, 2022 8:54 AM in response to barberlives123

Thanks for your help.

About , my security questions, I'm from Iran and I can't active two-step verification. because it needs the phone number.

However for set up two-step verification, I need my security answers.

What should I do?

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I cant recover my backup and my Apple ID security anwsers

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