can't open password protected files

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can't open password protected files

I have made a clean install of Catalina due to a slowdown in performance on a late 2012 iMac.

All went well and the Mac is now as good as ever.

I can't open password protected files on the iMac for some reason, with a notification that file is not recognised the correct type.

The protected files are 5 years old and have opened correctly in all that time.

I don't know what version of pages created them but it was running High Sierra at that time.

Non protected files open without issue.

We are not entering the wrong password as the file opens on our MacBook Pro running Monterey.

Any advice to sort the problem?

Posted on Feb 5, 2022 10:11 PM

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Answer 1

Bill_T1

Community Specialist

Feb 6, 2022 4:17 PM in response to Gary Scotland

Hello Gary Scotland,

We see that some of your files are not opening as expected on your Mac and are happy to offer some suggestions.

First, as this appears to be specific to the single computer, try the steps from How to use safe mode on your Mac to see if the files open in that test. That article includes additional steps to take depending on the results of said test.

If those solutions do not resolve the concern, use Get Support to contact our teams to help investigate further.

Thanks!

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can't open password protected files

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