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Why does my phone screen go black with the loading icon

iPhone 11 Pro Max, iOS 15

Posted on Feb 6, 2022 4:49 AM

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Question marked as Top-ranking reply

Posted on Feb 7, 2022 7:23 AM

Hello owolabi177,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with your iPhone not powering on a expected. We're happy to provide some information to assist.


We recommend starting with the steps here: If your iPhone won't turn on or is frozen

Specifically the section "If your iPhone turns on but gets stuck during start up".


Be sure you have a recent backup of your device. How to back up your iPhone, iPad, and iPod touch


Additionally, if this occurs when using a specific app complete the steps here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


You can also find helpful information here: Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch


Cheers!

1 reply
Question marked as Top-ranking reply

Feb 7, 2022 7:23 AM in response to owolabi177

Hello owolabi177,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with your iPhone not powering on a expected. We're happy to provide some information to assist.


We recommend starting with the steps here: If your iPhone won't turn on or is frozen

Specifically the section "If your iPhone turns on but gets stuck during start up".


Be sure you have a recent backup of your device. How to back up your iPhone, iPad, and iPod touch


Additionally, if this occurs when using a specific app complete the steps here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


You can also find helpful information here: Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch


Cheers!

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