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User profile for user: djanel
djanel Author
User level: Level 1
4 points

Subscription plan

Hello, Apple

I have an individual plan for Apple Music that is 999.00 tenge for a month. However the amount was deducted twice in a month(15th of December, 20222 and 22 of December 2022) and I can’t understand why. You have to send my money back.

Also, today (6th of February, 2022) I got a notification that 3,390 tenge was deducted from my bank account . And I don’t know what for, could you explain the reason please and send my money back if it was a mistake

Posted on Feb 7, 2022 5:01 AM

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User profile for user: Niel
Niel
User level: Level 10
731,831 points

Posted on Feb 7, 2022 7:07 AM

Click here for information. If the article doesn't cover that item, use the link to contact Apple Support.


To ask for a refund, use this link to contact the iTunes Store staff, or if you got an email receipt, use the 'Report a Problem' link in it.


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