Procreate

Hi OmaruMaki,

Looks like you're trying to download Procreate on your new iPad, but are being charged for it.

This will only happen if you're trying to download an app using a different Apple ID. If you still have the old iPad, double check that the Apple ID under Settings > [your name] is the same. You can also confirm if the purchase shows in your purchase history.

• See your purchase history for the App Store, iTunes Store, and more

If you don't see Procreate there, its likely you've used a different Apple ID in the past and Procreate is tied to that one. If you DO see Procreate in your purchase history, repeat these steps on your new iPad to make sure you're signed into the same account and then reach out to Apple Support for additional help at that point.

• Get Support

Take care.

OmaruMaki,

Sure thing!

As to an issue within Procreate itself, the best bet is probably to reach out to the app developer.

If you're using an Apple Pencil, take a moment to clean the tip with a soft clean cloth to make sure there's no input error there. Also, restart your iPad:

• Restart your iPad

If you still notice stability or sensitivity issues in the app, Procreate Supports contact info is below.

• Procreate Support

Take care.