My phone # for two-fac authen doesn't exist?

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Level 1

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My phone # for two-fac authen doesn't exist?

What do i if my phone number for two-factor authentication does not exist anymore? We also don't remember the number. We need to reset our apple id password, how can we do that?

iPhone 13 Pro Max

Posted on Feb 7, 2022 4:08 PM

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Answer 1

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Eric Root

Level 10

684,609 points

Feb 7, 2022 5:22 PM in response to PushpaBai

See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.

Verification code - how to get one and sign in with two-factor authentication.

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Answer 2

PushpaBai Author

Level 1

4 points

Feb 7, 2022 5:41 PM in response to Eric Root

We currently do not have any other apple device where we have signed in with our account. We used to have a apple device and we switched to android after wards. Now we are switching back to apple and are trying to reset our apple id password. so we cannot use any of the methods described. Thank you for the suggestion though.

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